Discounts and payment

Q: Should I pay in US dollar or Indonesian Rupiah and do you accept other currencies?
A: We accept all currencies which we can exchange at the bank at going rate.

Q: Besides the published rack rates, are there any other discounts?

A: We offer 5% for members of recognized nude organizations and airline crew (membership card required) and large discounts for last minute bookings and young adults (between 21 and 30 yo)

Q: I am coming for three days, then go on a diving tour and then will come back for another four days in your resort. Am I entitled to the 7 nights discount?
A: No, the discounts apply only to consecutive nights.

Q: I am KITAS holder. How much discount do I get?

A: Everybody pays the same price as published, whether Indonesian, KITAS holder, retired, student, foreigner or tourist.

Q: I work for a travel agency. Do you have any special rates?
A: Travel agencies who actively promote our resorts in their brochures/websites have a special rate. Contact us
.

Q: I am leaving earlier than expected. Do you reimburse me?
A: Payment for room and transfers are to be done upon arrival. You will not get reimbursed for early check-out, however we give you a non-transferable voucher for your next stay, valid for one year.

Q: Will you charge my credit card when making a booking?
A: No, we ask for your credit card details as a guarantee for your booking. Your card will not be pre-charged, unless no-show or last-minute cancellations. You only pay on arrival.

Transport and Accessibility

Q: Will I be picked up at the airport when I arrive?
A: Yes, we provide airport transfers to SuncladVillaand Bali au Naturel upon request. We wait for you at the exit of the terminal with your name on a sheet of paper. Conditions apply

Q: I have already another hotel booking. Can I visit as a guest?
A: We provide day-passes in Bali au Naturel @ 50,000 IDR. With a minimum consumption of 150,000 IDR, the entrance fee is waived

Q: I arrive late at night/leave early in the morning to/from Bali au Naturel. Do you provide transfers?
A: For late arrivals and early departures to/from Bali au Naturel, we suggest you spend the first/last night in SuncladVilla. Rates are almost the same in both places.However, we do provide night transfers at an additional cost of 100,000 IDR

Q: Do you provide free transport ?
A: In Kuta, guests staying in private rooms are entitled to a free shuttle (drop-off only) to Seminyak Center (Bintang) or BatuBelig beach, depending availability of a car This does not apply to guests staying in the dormitory. There is no free transport in Bali au Naturel.

Q: Can I come with my own transport?
A: Yes, just give us a call when you are nearby and we will give you driving instructions or come and pick you up. Or check maps.google.com which is very correct

Q: Can I rent a car or motorbike?
A: You can rent and drive a motorbike, but for driving yourself a car you need an International Driving Permit We are not responsible for the condition, damage, loss or theft of rented motorbikes and cars. The staff does not provide transport by motorbike.

Telephone, internet, photography, printing

Q: Do you have internet?
A: Yes, we have wireless in SuncladVilla, and throughout the whole compound in Bali au Naturel.

Q: Do you have telephone in the rooms?
A: No, but there is very good coverage for mobile phones

Q: Can I take pictures?
A: Yes, but especially Bali au Naturel is excellent to make your own pictures and videos. Do not take pictures of other guests without their consent.

Q: Can I print documents?
A: We will print free of charge your boarding pass, ticket or next hotel booking. For other douments, we charge 5,000 IDR per page B/W and 10,000 IDR for color prints

Food and drinks

Q: Do you serve meals?
A: In SuncladVilla, we only serve breakfast until 11 AM. There is catering service available from over 50 restaurants and we have their menu. Bali au Naturel provides besides breakfast, also lunch and dinner at nominal costin Mock’s Kitchen beach front restaurant.


Q: Do you have vegetarian food?

A: In SuncladVilla, you can order all the food you want through catering services. In Mock’s Kitchen beach front restaurant in Bali au Naturel there is an extensive menu, including vegetarian dishes

Q: Can I buy and cook my own food?
A: Cooking in the rooms is strictly prohibited. Also our kitchens are not accessible to guests. However, we can micro-wave for you.

Q: Do you have a bar?
A: In Sunclad Villa we provide soft drinks and beer only,but feel free to BYOB. Coffee, tea and water is free, all day long.In Bali au Naturel there are two bars one by the pool and one in Mock’s Kitchen beach front restaurant. Drinks from outside are not allowed in Mock’s Kitchen.

Q: It's my partner’s birthday. Can I have something special?
A: Yes, we can provide you with cake, special dinner, flowers and champagne or anything you desire.Contact us in advance.

 
Facilities and my comfort
Q: Are the rooms air-conditioned?
A: All rooms except the bungalows have air-conditioning Bali au Naturel has also ceiling fans in all rooms and open areas. Sunclad Villa has ceiling fans in all common and open areas.

Q: Can I use the pool, jacuzzi, video at night?
A: Yes, all facilities are accessible 24/7 but please don't make too much noise at night.

Q: Does the staff speak English?
A: Except the gardeners, all staff speaks English.

Q: Do you have a gym?
A: In Kuta there are several gyms nearby. In Bali au Naturel we have a fully equipped state-of-the-art gym with free access

 
Climate and Legal situation
Q: When is a good time to go to Bali?
A: Anytime of the year is fine – the rainy season is mostly from November till April, but that means usually only a few showers late in the afternoon. Northern Bali is always very dry, even during rainy season. Kuta gets much more rain.

Q: Is nudity allowed in Indonesia?
A: Public nudity is not allowed, although in Bali it is common practice for men to bath naked in the rivers in the late afternoon, visible to all by-passers. Nudity in private (such as our resorts) is legal.

Q: Can I use drugs on the premises?
A: No. Drugs and sex with minors is illegal and we don't want to put our resorts and their customers at risk. If you use drugs, we will remove you from the premises. and report you to local authorities. All guests must be at least 21 yo and ID will be required if any doubt.

 
Security and discretion
Q: Are the rooms secure?
A: Yes, every room has its own personal safe with your own PIN. We are not responsible for theft from your room.

Q: Is the reception open at night?
A: There is only one on-call staff at night in case of emergencies. You have keys to the main entrance, the front door and your room.

Q: How safe and discreet is your place?
A: We are extremely safe and discreet: a high wall surrounds both resorts and there are no outside signs

 
Vsitors and nudity
Q: Can I bring a visitor to my room?
A: Yes, you can have day and night visitors free-of-charge but they must at least be 21 years old. In case of doubt, we may ask to see an ID card. Every room is for two persons, all inclusive. This does not apply the dormitory where night visitors have to pay for one bed.

Q: Is the staff naked?
A: No, the staff is not naked during working hours, same as bartenders do not drink, and restaurant waiters don't eat during working hours. But occasionally they may join you for a swim in the pool off-duty.

Q: As the resorts are clothing-optional, can we wear shorts or swim suits?
A: Nudity is compulsory in and around the swimming pools, everywhere else is clothing-optional. Always carry a sarong or towel with you to sit on or cover up if required

Q: Can we go naked on the beach?
A: Nudity on the beachis illegal and we do not recommend it.

Q: : We are three people travelling together. Can we sleep in the same room?
A: Yes, a third booked person will enjoy all the services and facilities at the rate of 100,000 Rupiah per night. A third (or fourth) overnight guest is free, but no extra services, such as breakfast or transport will be provided.

 
 

For further information, you may contact us at Office : (+62 - 361) 4736 568 - Fax : (+62 - 361) 4736 569
Email : info@unseenbali.org ~ Mobile : (+62) (0) 811388681